CWA, the largest telecommunications union in the world, represents more than 700,000 works in the private and public sector employees in the United States, Canada, and Puerto Rico. More than 1200 chartered CWA local union are affiliated.

CWA holds more than 2000 collective bargaining agreements outlining wages, benefits, and working conditions for its members.

CWA contracts cover health and medical insurance, pensions, wages and overtime pay, vacations, holidays, sick leave policies, training and education funds, employment security and grievance procedures and arbitration rights. Many also provide for child and family care, uniform allowances, tool and equipment benefits, bereavement pay and differentials for certain job types or hours of work.

CWA membership means representation on the job every day of the year.  Union job stewards are trained to deal with workplace issues and handle individual grievances at the job site.  In addition, CWA Local officers and professional staff are trained and experienced in

such areas as workplace health and safety, handling arbitration cases and legal concerns, economic research, education and employment counseling, contract negotiation, and more global development and investment in telecommunications and other industries.